Outsourcing Managed IT Services – The Advantages
A managed services provider is an organization that manages another company’s services. Basically these are companies that handle outsourced services on a per month basis, which is their means of receiving income.
The decision to outsource managed services for the company requires careful consideration. Outsourcing would help reduce costs and your in-house personnel can concentrate on other crucial business activities. At the same time, the responsibility for the daily activities are passed on to the IT service provider. Another advantage is the improved vendor management that it facilitates and additional profits it will help bring into the company. It also facilitates better vendor administration and can help to increase revenues.
Most organizations were initially hesitant about sharing sensitive and confidential information to a third-party organization. There were a number of security breach cases as well as controversial practices. On the other hand, in-house checks and examinations together with process enhancements were able to considerably solve these issues over a span of time. The IT outsourcing company turn out to be a dependable partner.
Even organizations which adopted the standard IT practices slowly accepted IT outsourcing solution. Companies broadened their horizons and became managed services providers. But companies continued to face various issues concerning quality even after the conversion. There were various criticisms as well as allegations that the costs were compromising quality.
Organizations resorted to stricter quality audits. The managed services providers were not always able to meet those conditions.On the other hand, they were able to address these issues eventually and providers became capable of meeting the service-level requirements. In cases where the service portfolio of a vendor is unable to satisfy certain requirements of the clients, then they usually employ sub-vendors. The vendors as well as their sub-vendors had to pass several levels of quality inspections that the companies imposed. Eventually, the issues were resolved. With the sub-vendors there were very little issues about data theft or loss since most of the very sensitive information was handled by the primary vendors themselves.
There a few considerations to remember in employing a vendor. The reputation, service-portfolio, feedback from previous clients, aside from internal processes and enhancements of a vendor are a few of the factors.Selecting the suitable managed services vendor for your organization is vital.
The means of engagement has to be one more crucial factor when selecting a provider.Many companies have discovered that traditional outsourcing approaches do not work.The industry thus had to come up with other engagement styles since then.The co-sourcing mode is one of such popular modes. In this approach, the provider’s resources go to work at their client’s work station and thus preserve business control. They work together with the IT personnel of the client. This is the preferred engagement mode by most companies and it overcomes the restrictions of the traditional outsourcing model.